Rental terms
What you need to know before you set off. By making a reservation, you are deemed to have accepted these terms.
This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails. Türkçe metin
Age and driving licence
| Vehicle group | Min. age | Driving licence held | Credit cards |
|---|---|---|---|
| Economy | 22 | 3 years | 1 |
| Mid-size | 24 | 3 years | 1 |
| Premium | 25 | 3 years | 2 |
| Luxury / minibus | 25 | 5 years | 2 |
International or Turkish driving licences are accepted.
Required documents
As the above requirements will be checked at the time of rental, you can collect the vehicle provided that you have with you your driving licence, your identity card and a credit card issued in your own name. Two credit cards are required for premium and luxury group vehicles.
Rental period
The rental period is calculated in units of 24 hours.
Additional driver
For a second driver to be permitted to drive the rented vehicle, their driving licence details must be recorded when the rental agreement is prepared. Otherwise, all comprehensive insurance (CDW) cover will become void and the registered driver will be held liable for all damage. Only one person may be registered as an additional driver. The additional driver fee is ₺500 per day.
Deposit (credit card use)
Customers renting a vehicle are required to hold a credit card issued in their own name at the time of rental. A pre-authorisation, which varies according to the group of the rented vehicle, of at least ₺2,500 for economy group vehicles and up to ₺5,000 for luxury class vehicles is blocked on this credit card. Two credit cards are required for premium and luxury group vehicles.
What the price includes
All prices shown on our website include the following services and products:
- Comprehensive insurance (CDW) with excess and compulsory third-party (traffic) liability insurance
Insurance cover
All vehicles are covered by two separate insurance policies: the compulsory third-party (traffic) liability insurance required by the state under the Highway Traffic Law (KTK), and comprehensive insurance (CDW).
Comprehensive insurance with excess (CDW) covers damage in the event of a collision. Provided that the insurance conditions are met, it compensates for damage resulting from a collision, with a portion of between ₺300 and ₺1,000, depending on the vehicle group, to be borne by the customer. This insurance does not cover damage that does not result from a collision (car park, tyre, glass and headlight damage).
Not included in the price: full accident insurance (SCDW). In the event of an accident, it removes the renter’s liability of between ₺300 and ₺1,000, depending on the group of the rented vehicle, and also covers damage occurring without a collision up to the excess amount (damage not involving third parties, such as car park, tyre, glass and headlight damage), subject to a police report obtained by the customer.
Compensation for material damage caused to third parties is covered by the compulsory third-party insurance. The customer is personally liable for any amounts exceeding the limits of that cover.
When cover is void
In the following cases, the insurance benefit cover will become void and any resulting loss will fall outside the scope of the insurance:
- allowing the vehicle to be driven by anyone other than the persons named on the rental agreement,
- using the vehicle outside normal conditions of use (driving with the engine overheating, driving on poor road surfaces or on a flat tyre, filling the vehicle with the wrong fuel and similar situations),
- using the vehicle in breach of traffic rules (exceeding the legal speed limits, running a red light and similar violations),
- driving the vehicle under the influence of alcohol or drugs,
- a load carried in the vehicle causing damage or an accident,
- driving the vehicle carelessly and without due precautions (failing to adjust speed to road conditions in wet weather, failing to keep at least a safe distance from the vehicle in front and similar conduct),
- failing to report an accident or theft immediately to the contact telephone numbers provided to the customer, or abandoning the vehicle at the scene of the accident (except where there is an incapacitating circumstance established by a doctor’s report),
- failing to obtain the necessary reports (the accident report and the alcohol test report) from the relevant authorities within 48 hours of an accident,
- failing to hand over the original key if the vehicle is stolen,
- failing to return the vehicle after the end of the rental period without approval,
- damage occurring to the vehicle or to the other party as a result of loads carried in the vehicle,
- Damage to tyres, glass or headlights is not covered by the comprehensive insurance with excess (CDW). This cover can be purchased separately.
In addition, making misleading statements to the authorities, traffic police or law enforcement officers, using vehicles in areas closed to traffic or in prohibited areas, and carrying excessive loads or passengers will result in the automatic cancellation of the insurance.
In the event of an accident
Important: In the event of an accident, an accident report and an alcohol test report must be drawn up before the rented vehicle is moved from the scene of the accident. For the comprehensive insurance cover to remain valid, the accident report must be delivered to us within 48 hours.
In the event of an accident, you must report it as soon as possible by calling the Alpina Car Head Office on 0212 234 20 12 or the Emergency Service line on 0531 360 77 78.
Delivery and return
Pick-up and return at our Şişli office are free of charge. A service fee is charged for deliveries or returns at the airports and at addresses; the amount is confirmed when your reservation is confirmed. Please call us for the service fee and other details.
Late return: If the vehicle is returned 3 hours or more after the agreed return time, a full day’s charge will be made.
Traffic fines
All fines arising from traffic violations committed during the rental period are the responsibility of the renter.
Reservations and cancellation
You can make an online reservation by completing the reservation request form. Your reservation request will be answered within 24 hours.
Reservation cancellations must be notified no later than 48 hours before the vehicle delivery date. Cancellations that are not notified will be treated as a “no-show”, and one day’s rental charge will be collected from the credit card.
Payment
The amount due may be paid in cash or by credit card (Visa, MasterCard or American Express) on delivery of the vehicle. When the rental agreement is prepared, a blank credit card slip is taken as a deposit (for extras such as fuel differences, extensions, etc.) and is returned at the end of the rental.
Other services
- Child seats are provided for ₺150 per day; you can request one when making your reservation or at least 72 hours in advance.
- A driver and a guide will be provided on request. Please call us for prices and other details.
By making a reservation, you are automatically deemed to have accepted the rental terms set out above.